SHIPPING INFORMATION
We ship to addresses within the 48 contiguous United States. We cannot deliver to P.O. or APO/FPO boxes. If you find yourself outside those 48 states or the US, contact us and we'll do our best to see what we can work out.
SHIPPING METHODS
Orders are usually processed within 1-2 business days from when they are received. Select products may have longer lead times before they are ready to ship. If your order or shipping becomes delayed for any reason, we will contact you.
Average shipping time is 1 to 8 days to the contiguous 48 U.S. states.
When products are purchased, we will determine the most economical way to ship the order. Generally, small packages ship via UPS or USPS, but all home alleys & other arcade machines regardless of quantity will ship via an LTL freight carrier.
After you place your order, you'll receive an order confirmation e-mail. It is your responsibility to review that e-mail and make sure billing, shipping, delivery, and contact information is all correct.
If your purchase requires freight shipping, then once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information to the LTL freight carrier determined. They will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window. We recommend you discuss any foreseen obstacles with the freight company ahead of delivery as additional charges may apply if the delivery location is determined to be inaccessible or difficult to access for the large freight truck.
WHITE GLOVE SHIPPING METHOD
If your purchase requires white glove, you will still be contacted via phone to give you all the deets. Most of the time the LTL game shipment will be delivered directly to the installer that will be installing your game, so the tracking number will reflect that. Once the installer has your game in hand. they will reach out to you to schedule a time that works for delivery and setup.
When they arrive, they will bring the game in, set it up, play it to make sure all is good and then they will take away all of the packing debris. You will then be ready to play!
LTL FREIGHT DELIVERY EXPECTATIONS
It is vital that someone is present to inspect the order for damage or missing pieces upon delivery. Please give a thorough inspection of the packaging and product for any visible freight damage and that the number of boxes/products on the delivery bill match the number of boxes/products you received.
Each Skee-Ball® product goes through a rigorous quality control inspection prior to leaving our manufacturing facility and is shipped wrapped to a pallet for safe transport. If you do notice any freight damage, please request a product inspection while the delivery driver is on-site and contact us immediately so we can assist you getting it repaired or replaced. The driver MUST note any damage on the delivery receipt before you sign for it. Otherwise, there is no proof that the damage occurred during shipping and the freight company is released from all responsibility.
DAMAGED PACKAGES
If in the unlikely event your order arrives damaged or incomplete, follow these instructions:
- Refuse delivery.
- Note any damage to the box(es)/product(s) on the delivery receipt.
- Note any missing pieces.
- Take photographs of all sides of the box/product as proof of damage.
- Send the photos to support@skeeball.com so we can process an insurance claim/replacement.
If the box/package looks OK but you feel the product within may be damaged, follow these instructions:
- Note "Possible Concealed Damage" on the delivery receipt.
- Accept delivery.
- Inspect your item upon unpackaging.
- If it is indeed damaged, take pictures of the box (all sides) and the product itself.
- Do not dispose of the damaged item until someone from the Skee-Ball team provides further instructions.
- Do not throw the box away. (The original box and packaging must be returned in order to process a refund or a replacement order.)
- Report damage to support@skeeball.com within 72 hours of delivery.
GENERAL RETURN POLICY
Customers have 30 days from purchase to return or exchange products(s) in new & unused condition. All returns are subject to a 35% restocking fee and any freight costs are the responsibility of the customer. Please contact us prior to any return and request an RMA #.
Once we receive your return, we will refund the purchase price of the product(s) to the original payment method except for any shipping costs and/or restocking fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.
ORDER CANCELLATIONS
Order cancellations must be made within 24 hours from the time you place your order and before your order ships to receive a full refund. To cancel, please call 920.822.1496 or email support@skeeball.com to work with one of our customer service representatives.
CONTACT US
If you have any questions about our Shipping & Return Policy, the practices of this site, or your dealings with this site, please contact us at:
Skee-Ball1077 Glenbrook DriveP.O. Box 950Pulaski, WI 54162Phone: 920-822-1496Email: support@skeeball.comUpdated Oct. 2022