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1077 E Glenbrook Drive
Pulaski, WI 54162

Frequently Asked Questions

General

This is it. In 1908, Joseph Fourestier Simpson of Vineland, N.J. applied for a patent around a new game idea that had a "skee-jump" mechanism on an alley to launch a ball into targets that had a built-in automatic scoring mechanism - the foundation of the Skee-Ball we have all come to know and love. Fast forward more than a century, Skee-Ball® has become more than an icon and a brand, it's become a household name, one that sparks joy related to all the happy memories it evokes. We love what we do, and we love to play more - so consider adding a Skee-Ball machine to your home arcade, basement, man cave, rec room, or anywhere people gather together at home. Anything else is just an imitation of The Original Alley!

Free play means just that! There's no need for quarters, tokens, or game currency to play the game when it is equipped with Free Play. This is specific to our Skee-Ball alley models that you would find in a commercial arcade, including our Classic and Glow. For those who want to use them in-home or in non-pay-to-play settings, they are available to be purchased on our site! For pay-to-play versions of these alley rollers, visit our sister company, Bay Tek Entertainment.

Yes! For decades, households around the world have been "bringing home the arcade" and adding authentic Skee-Ball alley rollers to their homes, mimicking the arcade games you'd find in a commercial arcade. While that is still an option, we are proud to have introduced a lineup of Skee-Ball alleys designed specifically for in-home game rooms, scaled down to 80% of the original arcade size - with all the authentic features. Shop our full alley lineup here.

Our traditional, arcade-style alleys come paired with heavy duty Skee-Ball balls - the ones that make that beautiful "clack" as they roll into gameplay. In introducing our Skee-Ball alleys designed specifically for the home, it was made clear that some families and home settings were more conducive to "home-friendly balls." What does that mean you might ask? Our Skee-Ball Deluxe balls are made of high-density rubber. The gameplay is the same, but the feel is different as it is a lighter-weight ball. Or as we say a "dry wall" friendly ball! Here's a description, not from us, but from someone who has experienced the difference: "Skee-Ball Deluxe is perfect for having a blast with my family...and at a reasonable price point. The rubber balls are great for kids and safety purposes." - Abby

Ordering

Right here on skeeball.com! But before you order, make note of what balls you need for your particular Skee-Ball alley roller. We do not recommend interchanging Skee-Ball® game balls between arcade machines. Game balls need to be a specific size per machine in order to trigger sensors and not get stuck. However, the Skee-Ball Classic, Glow and 1908 models all use the same size game balls and can be interchanged. Shop our Skee-Ball alley replacement balls.

Shipping

After you place your order, you'll receive an order confirmation e-mail. It is your responsibility to review that e-mail and make sure billing, shipping, delivery, and contact information is all correct. Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information to the freight carrier determined. They will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window. We recommend you discuss any foreseen obstacles with the freight company ahead of delivery as additional charges may apply if the delivery location is determined to be inaccessible or difficult to access for the large freight truck.

Assembly

Returns & Cancellations

Although we hope you have nothing but love for your new home arcade game, new games can be returned in new condition within 30 days for a refund, subject to a 35% restocking fee. All return freight costs, including repackaging, are the responsibility of the customer. Please contact our Team prior to any returns for support and to ensure you follow the appropriate and best process for your request. Find out more about our Return Policy.

We take great pride in the individual, personalized attention to detail we put into the hand-building of each and every one of our home arcade games. With that said, if your game has not already gone into production and thus is in the process of being built, we would be happy to issue a refund less a $150 administrative fee, plus any applicable credit card processing fees. If your game has already been built, but has not yet shipped to you, you are free to cancel your order akin to our Return Policy and you will be subject to a 35% restocking fee and any applicable credit card processing fees.

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Frequently Asked Questions