FAQ
GENERAL
We are The Original Alley Game™ since 1908! Anything else is just an imitation. This includes the original Skee-Ball® arcade sounds, the same game play, and the same hours of fun and years of memories made.
Yes, originally manufactured in Philadelphia, Pennsylvania in 1908, Skee-Ball eventually rolled its way to being manufactured in a small town outside of Green Bay, Wisconsin where passion, hard work, and fun collide. From the router room to the cable corner, just about every aspect of your Skee-Ball alley roller is hand built from the ground up in the heart of the Midwest.
Yes! You can bring the arcade home by adding an authentic Skee-Ball alley roller to any room. We have introduced a lineup of Skee-Ball alleys designed specifically for in-home game rooms, scaled down to 80% of the original arcade size but still with all the authentic features.
Ah, we're so glad you asked. While we cannot take credit for the beautiful design and creativity come to life in these game rooms, take a look at our Game Room Inspiration gallery for authentic in-home game rooms, official commercial arcades, luxury vacation rentals and more - all that feature your favorite games.
ORDERS, SHIPPING & TRACKING
After you place your order, you'll receive an order confirmation e-mail. It is your responsibility to review that e-mail and make sure billing, shipping, delivery, and contact information is all correct.
Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information to the freight carrier determined. They will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery date and time window. We recommend you discuss any foreseen obstacles with the freight company ahead of delivery as additional charges may apply if the delivery location is determined to be inaccessible or difficult to access for the large freight truck.
Normal lead times are 1-2 weeks while select products may have lead times of 2-4 weeks before they are ready to ship. Skee-Ball products are made and shipped from good ol' Pulaski, WI (USA), just outside of Green Bay - home of the Pulaski Polka Days, the Skee-Ball® brand, and of course, the Green Bay Packers. Skee-Ball apparel and select accessories are made using a 3rd party service that may have longer lead times and ship from their warehouse. See our Shipping Policy.
We do have promotions that run for free shipping within the US. Free shipping for anyone outside of the US is not available at this time.
Please contact us at support@skeeball.com ASAP.
To ensure that we catch your email and order in time, please provide us with the below information:
Email Subject: "Help, I Need To Change My Address!
Email Body: Please include order number, first and last name, and the new shipping address.
If your order has not yet been processed or shipped, we will change the address before it is picked up by the carrier.
If your order has already shipped, we are not able to change the address.
Please make sure you let us know as soon as possible that the address is incorrect. If you are noticing the wrong address because you received a shipping confirmation email then you may be out of time to make the change.
RETURNS & CANCELLATIONS
Skee-Ball® and Skee-Ball® Related Home Arcade Products | Return Policy
Although we hope you have nothing but love for your new home arcade game, new games can be returned in new condition within 30 days for a refund, subject to a 35% restocking fee. All return freight costs are the responsibility of the customer. Please contact our Team prior to any returns for support and to ensure you follow the appropriate and best process for your request.
Find out more about our Return Policy.
Skee-Ball® and Skee-Ball® Related Home Arcade Products | Cancellation Policy
We take great pride in the individual, personalized attention to detail we put into the hand-building of each and every one of our home arcade games. With that said, if your game has not already gone into production and thus is in the process of being built, we would be happy to issue a refund less a $150 administrative fee, plus any applicable credit card processing fees. If your game has already been built, but has not yet shipped to you, you are free to cancel your order akin to our Return Policy and you will be subject to a 35% restocking fee and any applicable credit card processing fees.
INSTALLATION & ASSEMBLY
Yes, all of our alleys and arcade games require minimal assembly. Assembly typically takes 30-60 minutes and only standard hand tools are necessary. No special tools are required. All alleys and games typically arrive in 1-3 boxes on one pallet. All you have to do is connect the pieces, and you’re ready to Keep the Good Times Rollin’™!
Before you assemble or move your game, it's always best to find a friend or two as the sections should be lifted by multiple people. Plus, life is more fulfilling friends.
That is a great question. We sure do! Once your order is placed, you will still be contacted via phone so we can give you all the deets. Most of the time the LTL game shipment will be delivered directly to the installer that will be installing your game, so the tracking number will reflect that. Once the installer has your game in hand, they will reach out to you to schedule a time that works for delivery and setup.
When they arrive, they will bring the game in, set it up, play it to make sure all is good and then they will take away all of the packing debris. You will then be ready to make for a friendly game of Skee-Ball.
PAYMENTS
We accept all major credit cards including Visa, MasterCard, American Express and Discover. To ensure the most secure transactions, our payment processor requires cards to have billing and account information attached. We also accept Google Pay and PayPal.
Yes! We have partnered with Affirm to offer financing on applicable Skee-Ball products, which means you can play now and pay later! Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: Affirm Lending Partners.
!